Industry: Development and production of chemical analysis equipment in the laboratory, in process and in research
Employees: 500
Branch offices: Globally present in over 80 countries, including distribution partners
Head office: Herisau, Switzerland

Sponsor: Markus Steinke, Executive Vice President Marketing

Context: Information overkill, dynamics, “a thousand” operational construction sites, endless KPIs and still no overview, including a roll-out of Office 365 for group-wide New Work and collaboration.

Metrohm AG is also under constant pressure to change as well as face ongoing and wide-ranging challenges. Meanwhile, the COVID-19 pandemic has exacerbated the existing trend toward telecommuting and digital collaboration. For managers, this has complicated things and prompted questions regarding the state of the organization:

• How can the core front-line needs of the management team or organization be determined given limited on-site interaction?
• What is the organizational state of health overall? Where are the bottlenecks and where and how are trends evolving?
• Are senior and mid-management levels aligned? What about the Doctrine of Collaboration on corporate strategy?
• Do the hard KPIs and the internal assessments by managers that go with them tally with the key business parameters?

• Turning “gut feeling” into tangible visuals - the 360-degree Monitoring Suite MS-360. The key plus for our customers is scope to shed light on what lies below the tip of the iceberg - i.e. the hidden factors impacting on change. Essentially, it’s about visualization and orientation.
• MS-360 is a comprehensive and complementary early warning system and online suite which monitors whether organizational and operational dimensions are fit for purpose.