EWZ - E-WERK ZÜRICH

360° Analysis & Change

KEY DATA FOR EWZ

Industry: Production and trading in energy, network operators, public services, national and international
Employees: > 1,000
Head office: Zurich, Switzerland

SPONSOR AND CONTEXT

Sponsor: Marcel Frey, Director

Context: Tension between geopolitical and macroeconomic pressures to transform, concurrent market pressure and public responsibility brought to bear, internal tension in the leadership area.

TOPICS AND METHODS

360-degree organizational analysis, guided interviews.
Organizational benchmarking and recommendations for action, including a roadmap.
Participatory processes, change management, leadership and organizational development.

BACKGROUND

As an energy services provider having broken new ground in terms of its ecological and energy efficiency credentials, ewz (the electricity provider for Zurich City) has had to successfully and repeatedly assert its presence in the volatile energy market. Some employees found themselves unable to keep pace with the constant changes and internal innovations, which left them insecure. This spawned growing tensions. When an internal incident saw things escalate, the company’s management and corporate culture were publicly called into question.

FRAMEWORK AND OBJECTIVES

The task involved restoring the perception of security, transparency and a normal work rhythm at ewz within a limited time. In other words, the management had to reassert itself and get back in the “driver’s seat.”
Accordingly, the top priority was to clarify the dynamics emanating from internal factions with different interests, make them transparent and specifically mitigate key areas of tension with tactical measures.
The next step involved undertaking an in-depth situational analysis of the operating culture at ewz. This would involve highlighting the key risks and opportunities, as well as general strengths and weaknesses related to operational culture.

IMPLEMENTATION

Over six weeks or so, Z-PUNKT CONSULTING engaged in dialog with over 50 employees from all levels and departments of ewz. The interviews identified the opinions, fears, and hopes of the various stakeholders, which were then processed into level-appropriate reports.
Recommendations for action were generated for the following hot spots:
- Change management
- Dialog Culture
- Leadership Culture
- Organizational Culture
In a participatory process, various workshops were held to discuss and process level-specific reports, including corresponding recommendations for action, up to mid-management level.

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Testimonials

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FORMER FIRST MAYOR OF THE CITY OF HAMBURG & MEMBER OF THE ADVISORY BOARD Z-PUNKT CONSULTING

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Former Senior Vice President BOSCH Packaging Services

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Adrian Steinmann
CFO & Member of the Executive Board wirth+co ag

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Cornelia Mächler
Director Property Management of the City of Zurich

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Oliver Sowa
CEO Beutlhauser-Group

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Markus Steinke
Executive Vice President Marketing Metrohm

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Martin Bühler
Former partner BDO and CEO PROALPHA SWITZERLAND

«Z-PUNKT CONSULTING supports us within the Beutlhauser Academy specifically in leadership development based on their
holistic and systemic approach.»

Maximiliane Preiß
Head HR Beutlhauser-Group

«Z-PUNKT identified the most crucial painpoints. Instrumental to their success was their holistic assessment, the participative component and the speed of the 360° investigation and follow-up analyses.»

Marcel Frei
Former Director EWZ Zurich

«With Z-PUNKT CONSULTING, we managed to kick-start and support change in the management team. The main challenge was to change the attitude of important stakeholders regarding our future.»

Andreas Graf
Former CEO LOESCHPACK PIEPENBROCK GROUP

«The MS-360 by Z-PUNKT CONSULTING GmbH is a 100% web-based and userfriendly leadership tool. Especially in our dynamic situation, it enables us to have a continuous and shared view on the development of our company – anytime and anywhere.»

Reto Meneghini
CEO & Partner MondayCoffee AG

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Daniel Eckstein
CEO & Founder Abrantix AG

«Great approach to leadership training and strategy implementation. It supports sustainable business development. My management team enjoyed our last session again.»

Andreas Graf
CEO ROTZINGER PHARMAPACK